Refund policy

Return & Fraud Protection Policy

We are committed to ensuring a seamless and secure shopping experience. To protect both our customers and our business, we have these policies:

1. Return Eligibility:

   • Items must be returned within 30 days of delivery, unused, in original packaging, with proof of purchase.

2. Non-Returnable Items:

   • Personalized or final sale items cannot be returned unless defective on arrival.

3. Secure Payment & Chargebacks:

   • Our store operates on Shopify, a reputable platform that uses secure authentication methods, such as 3DS, to capture payments. This means that payment authentication requirements are met at checkout.

   • In any chargeback dispute, we will provide necessary documentation, including proof of secure payment capture, to demonstrate compliance with authentication standards.

4. Fraudulent Orders:

   • We reserve the right to refuse returns if fraud is suspected.

   • If a chargeback is not resolved in our favor despite secure capture, we may restrict future transactions from that account.

5. Resolution Process:

   • Damaged or incorrect items must be reported within 7 days for prompt resolution.

6. Dispute Handling:

   • We encourage direct communication prior to disputes. We are always available to work through concerns.

By shopping with us, you agree to these terms, ensuring both protection and fairness.